When he first called, I asked, ‘Are you an angel?’ The representatives made it very clear and answered any questions that I had with complete understanding. I’m just so ecstatic to be out from under those two timeshares because I don’t use them because those maintenance fees go up every year. Now I have more money available to spend on my favorite recreational pastimes! I don’t know what I would have ever done if I had not received that phone call! I was pleased that the process happened so quickly.