Answers to Your FAQs About Timeshare Exit

Are you trying to get rid of a timeshare, but have more questions than answers? Newton Group can help. As the nation’s longest-standing timeshare exit company, we have compiled a list of timeshare owners’ most frequently asked questions.

The most obvious reason you can’t sell your timeshare is the resale market is flooded with “DEVALUED” INVENTORY—because the market consists almost entirely of sellers, with no buyers. 

As seen in the Consumer’s Guide To Timeshare Exit, it is estimated that at any given time there are roughly 1 million owners looking to end their timeshare ownership. A quick online search reveals thousands of timeshares listed for less than $1 or even for free. 

But there is a less well-known obstacle to a viable timeshare resale market. Some timeshare resort developers view resales as a THREAT TO THEIR REVENUE STREAM and have taken direct and intentional action to SUPPRESS THE RESALE MARKET—including restricting rights and benefits for owners who purchase their timeshares on the resale market. This is a tactic used by some resorts to help ensure any potential timeshare purchaser views a timeshare interest sold by the resort as more valuable than one sold by a timeshare owner.

Want to learn more? Click the link to read our blog! “Why Can’t I Sell My Timeshare?”

Sadly, it is when consumers try ending their timeshare ownership that many first discover their timeshare is a liability and not an asset. This is because timeshare sales representatives often mislead buyers at the time of purchase into believing their timeshare is an investment that appreciates in value or can be sold on a secondary or “resale” market.

According to Newton Group’s Timeshare Exit Study—based on over 9,000 timeshare ownership experiences—OVER 60% RESPONDED THAT THE TIMESHARE SALES REPRESENTATIVE(S)/PRESENTATION DECEIVED THEM AS TO THE INVESTMENT VALUE OF THEIR UNIT. 

SO WHAT IS THE VALUE OF A TIMESHARE? 

For the truth, you can find it somewhere in the voluminous timeshare resort owner manuals or master agreements. Here is an example of language taken directly from a U.S. timeshare resort’s public offering statement that is over 249 pages in length:

“The purchase of a Unit Week should be based on its value as a vacation experience or for spending leisure time, and not considered for purposes of acquiring an appreciating investment or with an expectation that the Unit Week may be resold.” 

YES, ANY VALUE YOUR TIMESHARE HAS IS NOT FINANCIAL, RATHER, ITS VALUE IS ONLY AS A VACATION EXPERIENCE OR LEISURE TIME. 

This begs the question, if the resorts clearly state all this in public documents and timeshare contracts, why does it come as a surprise to so many timeshare owners? Discover why by reading the full blog: “Your Timeshare is a Liability, NOT an Asset”

And to learn more about how Newton Group and our partner law firm are using the Timeshare Exit Study as a tool in the exploration of claims against timeshare developers and related entities in the industry, visit “You May Have a Claim”.

We don’t recommend it. The reason is supported by our data: over 65% of our clients who tried exiting before hiring us, first tried going back to their resort and were either denied, ignored or worse, upsold for thousands of dollars. Resorts have a financial interest in keeping owners locked in a fee-paying contract. Many sales representatives are trained to use the opportunity to sell more timeshares. Resort exit programs also have restrictions, and they don’t work for everyone. Plus, the resort exit program usually requires that you sign a release so that you have no legal recourse. We have many signed legal declarations from clients recounting what happened when they went back to the resort for an exit. Here is just one example:

“We received a written communication from [our resort] that discouraged owners from hiring an attorney or any third party in an attempt to cancel timeshare contracts. The letter advised that [our resort] would be willing to work with us directly. . . After spending approximately five hours we reluctantly agreed to a membership purchase that provided us with 15,000 points for a total purchase price of $56,100. . . We felt that we were misled into making an additional purchase when that was not what we desired to do. We don’t feel that [our resort] was interested in listening to our concerns, and rather used our visit as an opportunity to upsell us.” —Sworn Legal Declaration

No one should stop making payments without first having  personal legal representation.

This is a major problem in the exit industry. There are many instances where the lawyer giving advice actually represents the exit company and not the timeshare owner. In such a case, the lawyer has a fiduciary duty to do what’s best for the exit company and not the consumer.

Newton Group doesn’t operate that way—our clients are protected with personal legal representation. Should you choose to stop making your timeshare payments, having legal representation assists with certain protections, including those granted by The Fair Debt Collection Practices Act (FDCPA). Under FDCPA, consumers are protected from abusive debt collectors attempting to collect on certain types of debt, such as mortgages. For instance, a debt collector is not permitted to contact you once the debt collector is aware you have retained an attorney. This is just one of the reasons why you should have personal legal representation before stopping payments. Review Newton Group’s guaranteed process to timeshare freedom.

Read one example of a Newton Group client who experienced this first-hand:

 

Despite what timeshare sales representatives may tell you, a timeshare typically has little-to-no resale value. Exit companies cannot earn commissions on a transaction involving something that is not a financial asset and holds no value. An upfront fee protects the exit company performing a successful exit for a client who decides not to pay when the work is done. 

But it’s important to know the value of the services you are paying for and that the services are backed by a written agreement from a company with a solid reputation. At Newton Group, our comprehensive process includes personal legal representation for a single flat fee. The Newton Group partners, together with experienced attorneys, co-founded a law firm to focus on timeshare exit legal issues. 

If you were to hire a lawyer on your own, it’s rare to find one who has actual experience with timeshare contract agreements, since it’s not a recognized area of specialty. Also, private attorneys usually require large, upfront retainers and have constantly increasing billable hours. This makes hiring a lawyer unaffordable for most timeshare owners who are often already facing financial constraints. Newton Group’s unique setup and process offers accessible, affordable representation to timeshare owners.

First, timeshare law is not recognized as an area of specialty—such as tax law or medical law—which makes it difficult to find the right lawyer to represent you in your timeshare exit. You want to find a lawyer well versed in contract law who has experience reviewing and analyzing timeshare contracts. In short, you want a lawyer with both timeshare and contract law experience. 

Second, beware of companies that position themselves as “advocacy” groups or “consumer protection” groups and have “attorneys on staff”. If an exit company has “attorneys on staff”, it has legal counsel–you don’t. You want an attorney with whom you have a letter of engagement; one who works directly for you and has a fiduciary and ethical duty to act in your best interest.

To learn about Newton Group’s unique exit process that combines experienced exit services with personal legal representation, read “The Story of Our Law Firm–Why Newton Group Partners Co-Founded DC Capital Law”

The money back guarantee is one of the most abused marketing tools in the timeshare exit industry. Unfortunately, it has also become one of the most concerning. Unproven timeshare exit companies are exploiting the promise of a money back guarantee in order to gain consumers’ trust even though they may have little or no timeshare exit expertise and possibly a faulty business model.

The exit industry has changed in recent years. In most cases, timeshare exit is neither quick nor easy, and regrettably, a money back guarantee does not equate to quality of service. The hard truth is, at the time of this writing, six major exit companies filed for bankruptcy and closed their doors in the last 18 months. Each bankruptcy created turmoil for hundreds—even thousands—of unwitting timeshare owners who saw their money-back guarantee rendered worthless.

Even worse, unproven and unstable exit companies have left consumers—many elderly and on fixed income—without the financial means to hire a reputable exit company to help them.

Read more about the “Money Back Guarantee Mirage” on page 23 of the Consumer’s Guide to Timeshare Exit.

One of the selling points that timeshare resorts often use to convince consumers that a timeshare is a lasting investment is that the timeshare can be passed on to your children. For owners looking to exit, the fear of their children being stuck with the timeshare is real.

This is another reason the personal legal representation our partner law firm offers is so valuable in guiding you through the exit process and protecting your family.

Click to learn more: Our Law Firm