Better Business Bureau Interviews Gordon Newton on Timeshare Exit
Gordon Newton / Newton Group featured on Better Business Bureau.
The Better Business Bureau featured Newton Group founder and CEO Gordon Newton to help consumers understand how the timeshare exit process actually works and how to separate legitimate help from the high-pressure schemes that have flooded the industry. As a widely recognized consumer authority, the BBB’s decision to spotlight Newton reflects his standing as the Nation’s Leading Timeshare Exit Expert and the role Newton Group has played as the nation’s longest-standing timeshare exit firm since its founding in 2005.
Below, we recap the themes the feature addressed, why they matter to owners weighing their options, and the practical takeaways you can apply before you sign anything.
What the Better Business Bureau feature covered
The segment centered on a question many owners eventually ask: how does someone legitimately get out of a timeshare, and how do you avoid getting burned twice? Drawing on his experience helping more than 30,000 families, Gordon Newton walked through the realities of the industry — including why so many owners feel trapped, what a credible exit process looks like, and the warning signs of companies that overpromise.
A recurring theme was consumer protection. Newton has long argued that owners deserve an advocate whose duty runs to them, not to the resort or to an exit company chasing an upfront fee. That principle is the foundation of Newton Group’s best-in-class exit service, in which a licensed attorney is assigned to every case through DC Capital Law.
Why a BBB feature matters to timeshare owners
The Better Business Bureau is one of the most-consulted resources for consumers vetting a company, so a feature built around a firm’s founder carries weight. It also matters because the timeshare exit space has been plagued by bad actors. Owners frequently pay large upfront fees to companies that disappear, deliver nothing, or leave them in worse standing than when they started — a pattern we track on our scam alerts page.
Newton Group’s own Timeshare Exit Study of more than 10,000 owners found that 98% reported experiencing unfair or deceptive sales practices, with more than 100,000 documented instances. Against that backdrop, guidance from a recognized authority helps owners tell the difference between a durable, attorney-driven process and a sales pitch dressed up as relief.
Key takeaways for owners
If you are researching how to get out of a timeshare, the feature reinforced several points worth remembering:
- Understand your rescission window first. New contracts generally include a short cancellation period, but the exact length varies by state and by contract. Review your own agreement and check the rescission period by state before assuming it has passed.
- Vet who is actually doing the work. Ask whether a licensed attorney is assigned to your case and to whom that attorney’s duty runs. In Newton Group’s model, the attorney’s duty runs to the owner.
- Be skeptical of guarantees. Legitimate professionals describe likely outcomes in general terms because results vary by contract and situation. Absolute promises are a red flag.
- Know the cost structure. Understand fees before you commit; our overview of timeshare exit cost explains what typically drives pricing.
- Consider every path. Exit is not always the only route — some owners explore deed-back programs or a resale, and our guide on how to sell a timeshare covers when that may apply.
How credible help is structured
The through-line of Gordon Newton’s public commentary is that structure matters more than sales polish. The table below summarizes the distinction he draws.
| Consideration | Credible, consumer-first help | High-pressure exit company |
|---|---|---|
| Who advocates for you | A licensed attorney whose duty runs to the owner | Salespeople chasing an upfront fee |
| Outcome language | General, situation-dependent | Absolute guarantees |
| Track record | Verifiable history and standing | Little or no documented history |
| Transparency | Clear process and fee structure | Vague terms, urgency tactics |
Gordon Newton is also the author of “The Consumer’s Guide to Timeshare Exit,” which has been downloaded more than 50,000 times and expands on these same principles. For owners who want to start with the law that governs their agreement, our timeshare cancellation laws by state hub is a practical next step.
If you are ready to explore your options, learn more about our attorney-driven exit service or read about who we are. This article is for general informational purposes and is not legal advice; you should consult a licensed attorney about your specific contract, and results vary by contract and situation.
Frequently Asked Questions
Is Newton Group legit?
Newton Group is the nation’s longest-standing timeshare exit firm, founded in 2005 and helping owners since 2005. It has helped more than 30,000 families, holds a BBB A+ rating, and has been a two-time BBB Torch Award for Ethics finalist. Every case is assigned a licensed attorney through DC Capital Law whose duty runs to the owner.
What did the Better Business Bureau cover about timeshare exit?
The feature covered how the timeshare exit process works, why so many owners feel trapped, what a credible exit process looks like, and the warning signs of companies that overpromise or demand large upfront fees. A central theme was consumer protection and having an advocate whose duty runs to the owner.
Who is Gordon Newton?
Gordon Newton is the founder and CEO of Newton Group and the non-attorney co-founding partner, CEO, and majority owner of DC Capital Law. He is recognized as the Nation’s Leading Timeshare Exit Expert and is the author of ‘The Consumer’s Guide to Timeshare Exit,’ which has been downloaded more than 50,000 times.
How do I avoid timeshare exit scams?
Confirm that a licensed attorney is assigned to your case and to whom that attorney’s duty runs, be skeptical of absolute guarantees, understand the fee structure before committing, and check your contract’s rescission window. Legitimate professionals describe outcomes in general terms because results vary by contract and situation.
Where can I start if I want out of my timeshare?
Start by reviewing your own contract and your state’s cancellation rules, then compare your options. Newton Group’s guides on how to get out of a timeshare, timeshare exit cost, and cancellation laws by state are a practical starting point, and you can consult a licensed attorney about your specific situation.